Welcome To MEDCOMM    
                                              
Middle East Digital Communications (MEDCOMM) provides strategy management, IT consulting services and start-up support throughout the information communication technology (ICT) industries.  Since our establishment in 2001, we have worked with key regional government and private sector players to identify innovative, cost-effective, and holistic custom solutions to optimize their business processes.  Acknowledged for our dedication, impartiality, ability to deliver services on time and under budget - our mission is to empower our clients to reach higher levels of performance through excellence in consulting.

Our approach to consulting combines strategic rigor with creative problem-solving. We are passionate about what we do and committed to delivering customised solutions that focus on optimising our client’s business.

Our approach to work centers on the following objectives:

• Devising, developing and deploying strategic business development plans
• Creating a thriving regional profile for our customer and
• Leading new business development support in the global market through client growth.
  

• Identify and enter new markets
• Increase revenues in existing markets by means of tapping the resources and harnessing the change
• Improve operational performance and
• Deliver their products and services more cost-effectively.
  

Our business is structured around five operating groups, which together comprise the major industrial sectors - serving clients in every major discipline. Our industry focus gives us an understanding of sectoral evolution, business issues and applicable technologies, enabling us to deliver innovative solutions tailored made to address each clients unique needs.

Our two capability groups, Business Consulting and Technology Incubation & Outsourcing, develop a full spectrum of services and solutions that address business opportunities and challenges common across industries. The subject matter experts within our capability groups support the industry experts working within our operating groups. Our business process outsourcing (BPO) businesses provide function-specific and industry-specific business services to multiple clients on an outsourced basis through standard operating models.

Client engagement teams typically consist of industry experts, capability specialists and professionals with local market knowledge. Our client teams are complemented by professionals from our alliance group centers, who capture replicable components of methodologies and technologies to create client solutions quickly, predictably and cost-effectively.

Because research and innovation have been major factors in our success, we spend approximately one third of MEDCOMM's annual revenue on research and development programmes. We use our investment in research to help create, commercialize and disseminate innovative business strategies and technology to develop market-ready solutions for our clients. Our research and innovation program is designed to generate early insights into how knowledge can be harnessed to create innovative business solutions for our clients and to develop business strategies with significant value.

An MSP Alliance Company

MEDCOMM is a proud member of the International Association of Managed Service Providers - the world's largest professional association and accrediting body for the global managed services industry.  For more information about our accreditation, visit http://www.mspalliance.com/psysb/. 

Our Approach To Consulting

MEDCOMM is committed to delivering innovative solutions and can mobilize global consulting talent to help clients realize higher levels of performance from technical, business and operational perspectives. Our staff leverages leading edge technology to mine new business opportunities and drive commercial processes.  We extend our technology and business capabilities through a powerful network of alliances that help deliver the best specialized skills and customized and holistic solutions. Each project is assigned a multidisciplinary and exceptional team of consultants which utilize all the necessary resources to complete it.

We are not your average, run-of-the-mill IT consulting group.  Differentiated by a deep industry and business process expertise, broad global alliances and a proven track record of delivering end to end ICT consulting solutions, MEDCOMM can mobilize the right expert team to aid customers better understand their own requirements and audit pre-existing systems.

MEDCOMM also conducts ongoing research on such a timely issues as client/server and the role of IT on business transformation, telecommunication value added services. It also participates in the exploration of major business issues by leading research placements in the Middle East.  

Our approach to consulting encompasses the following four major service lines:

Transformational Consulting Services

Include business transformation, change management, IT strategy development and workflow management. Organized around 14 industry segments, this service line also makes available MEDCOMM’s leading world class technologists, applied mathematicians and data mining experts through its management technologies practice.

 Information Technology Consulting Services

Include information systems management and IT planning, networking strategy and design - which involves the effective use of transformational technologies - and consultation in effective application development. MEDCOMM’s multi client studies provide a global framework for best practices and metrics in IT organization management.

 Integration Services

Include application development infrastructure planning, portfolio analysis, application engineering, and information and data management.  The rapid prototyping teams can accelerate new implementations as well as the migration of legacy systems.

• Helping companies create the right service strategy—by determining what services to sell, who to target, how to price, and whether to deliver through in-house resources or partners.
• Improving preventive and predictive maintenance capabilities to minimize customer events and enable fast and efficient resolution.
• Increasing field service technician productivity by providing tools and processes to enable more efficient workforce scheduling and dispatch and through the use of mobility solutions.
• Improving spare parts inventory management through the use of benchmarks, leading practices and software tools.

MEDCOMM works with companies to customize these modules into a holistic service management transformation program, helping them implement selective modules to address their particular concerns and priorities.

We also team with companies to create new go-to-market approaches. Through these value-based teaming arrangements we can help companies create and grow new service businesses by sharing many of the responsibilities and risks

Through the Challenges of Today, Tomorrow and 21st Century

New technologies. New markets. New rivals. Today rapid change is the only certainty in the Telecommunication industry. Companies are turning to process re-engineering exploiting time to market. Telcos are striving to improve the value and quality of service to ensure customer loyalty.

Reaching Your Customers

The globalization of markets and customers drives a need for organizations to improve their geographic coverage. With declines in basic service growth, finding new sources of revenue is a paramount issue within the industry.

Serving Your Customers

New ways of working, such as mobile are fuelling demand for new and improved services. The move from one stop shop service provisioning to highly customized provisioning means Telco companies need to develop increasingly smarter ways of penetrating and expanding the market.

   In order to remain competitive management must balance financial investment with an investment in organization, process and information technology. The result will be a business that is aligned for the challenges of tomorrow and beyond.

 Our Approach To The Customer Challenges

MEDCOMM can help you meet your future challenges. Our consultants will work with you and your executive team to articulate and understand your business problems. In so doing, we work interactively with you and your staff to identify the key measures you need. An iterative approach to problem solving ensures the understanding and acceptance of our recommendations.

From Analysis to Implementation

Our consultants can analyze your business problems and make appropriate recommendations. They can either undertake to work with you to implement the agreed recommendations, or undertake the whole implementation on your behalf. Resources available to our consultants in assisting in the implementation of new process, re-engineering, business transformation, cultural change or information technology are unrivalled.

A History of Success

We have a track record or successful client engagements throughout Kuwait and the region. Our skills, proven methodologies and experience can help executives at every level to successfully identify and exploit future opportunities to ensure success.

Application of Proven Solutions MEDCOMM’s Telecommunication Consulting Practice brings expertise to bear on client business problems in many different areas including:

•  Business Transformation, Strategy and Re-Engineering
• Organizational change management, personnel programs, outsourcing, education and learning
• IT strategy, developing and linking IT strategy to business strategy
• Customer service, customer care, call centers and workflow management
• Business Competencies such as billing systems, workforce management, enhanced services and electronic commerce.